A leading global financial service firm with assets of $2 trillion, with the largest market capitalization and third largest deposit base in U.S. banking.

Purpose of the project

-	To Provide a technical support desk to all the client's suppliers
-	To encourage and assist suppliers to upload their catalogs to Client's Data base

Volume

-	400 Suppliers

Type of items

-	Consumer items related office stationary, office consumable , medicinal supplies and all other intangible office related items

Process

-	Contact Suppliers and train them on the catalog management process and assist them in setting up their catalogs
-	Train and assist the suppliers in uploading their catalogs to the client's data base.
-	Cleanse, normalize and enrich their catalog data
-	Provide assistance with data uploading and toher technicalities
-	Provide client's sales team with details of suppliers who are non-responsive

Key Success Factors

-	Ability to provide support / help desk facilities in any time zone
-	Ability to provide backend data cleansing facilities as value added service
-	Dedicated team of 5 professionals operating on a toll free line to US, EMEA and APAC regions.
-	Understanding and working with cross cultural requirements.