Why India
History of Outsourcing in India
India has outsourcing history from as back as in 1980’s when there were mainly software and IT related outsourcing until the late 1990’s when the Indian government opened the Indian markets to multinational companies which established wholly owned subsidiaries which catered to the offshore outsourcing needs of their parent organizations. Further the New Telecom Policy in the year 1999 brought some changes by introduction of IP telephony that helps to end monopoly of the state on international calling facilities. This opened up the market to a verity of calling centers and Business Process Outsourcing units. The history of outsourcing has had a phenomenal growth since then.
Why Outsource to India?
With 65% of the world's CMM Level 5 companies and one of the world's largest pool of scientific and technical talent, India is a logical choice for outsourcing.
High-Quality Services
Outsourcing to India is now more about high quality rather than cost. Indian companies are fast scaling up to match or surpass international quality standards and are ensuring that they stay ahead through stable quality systems and continuous quality improvement.
Indian BPOs
Business process outsourcing or BPO in India has evolved from its early ‘sweat-shop’ image to the status of a strategic differentiator in the global marketplace. BPO is the contracting of a business task to a third party service provider. Factors responsible for outsourcing success are: quality processes, scalability, integration of global markets and seamless global delivery of work across borders through internet.
The Investment Hub of India
Bangalore possesses much of the attraction of other cities in India for the BPO sector; talented resources, good educational institutions, a large English speaking population, and technological prowess. However, it is a proactive state government that makes constant efforts to facilitate new investments, which gives Bangalore an edge over other Indian cities.
High Rise Bangalore
Bangalore has good infrastructure, with large floor space and great telecom facilities. With a huge number of IT/ITES companies, R&D and product development facilities, and call centers mushrooming the demand for commercial space has risen drastically. These companies want the best space, with high ceiling heights, good broadband connectivity and areas of around 40,000 to 50,000 square feet.
Intellectual Property Outsourcing
Intellectual property (IP) refers to creations of the mind: inventions, literary and artistic works, symbols, names, images and designs used in commerce. IP plays an important role in an increasingly broad range of areas, ranging from the internet to healthcare to nearly all aspects of science and technology, law, literature and the arts.