Australia's leading On Demand enterprise solutions & services provider for e-procurement, catalogue content, master data and product data services.

Purpose of the project

-	To Provide a technical support desk for Client's suppliers

Volume

-	4500 Suppliers

Type of items

-	Consumer items related to office stationary and office consumables

Process

-	Assist suppliers with catalog data handling
-	Train and assist suppliers in uploading their catalogs into client's data base.
-	Assist Vendors with filling of web portal
-	Assist & solve technical queries related to website

Key Success Factors

-	Ability provide support / help desk facilities in any time zone
-	Dedicated team of 10 professionals operating on a toll free line to Australia
-	Understanding and working with cross cultural requirements
-	Ability to handle large Number of Suppliers.