Customer Case Study

Luxury Specs, Without the Wait

Beverly Hills luxury fixture showroom Specialty Hardware + Plumbing replaced Specbooks with CX1 SPEX Builder for better product specifications, faster service, and a new digital catalog.

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Industry

Luxury Kitchen & Bath Showroom

Location

Beverly Hills, CA

Products used

CX1 SPEX Builder

Executive Summary

Specialty Hardware + Plumbing, a family-owned Beverly Hills showroom specializing in modern, minimal luxury bathroom and kitchen fixtures and hardware, replaced the underperforming Specbooks platform with CX1 SPEX Builder. The tool delivers the project information architects, designers, and developers need, and Unilog also built and maintains the company’s digital catalog so customers can shop anytime, anywhere.

A Niche Business on the Wrong Platform

In business for over 20 years, Specialty Hardware + Plumbing captures a niche in modern, minimal design for luxury bathroom and kitchen fixtures and hardware. Its assisted sales process requires producing detailed project information for architects, interior designers, and developers.

The company previously subscribed to Specbooks, but the platform could not perform to the level the business needed. President Jason Crystal noted that Specbooks was chosen originally because it was cheap, that communication was very poor, and that the team would wait days or even weeks for a response.

A Platform Built for Specification Work

Specialty Hardware + Plumbing selected CX1 SPEX Builder to deliver the product selection, estimates, and specifications its clients require.

Beyond the CX1 SPEX Builder tools, Unilog also built and maintains the company’s digital catalog at store.specialtyhardware.net, enabling customers to shop conveniently anytime, anywhere. The team was impressed by the speed and professionalism shown in launching the catalog program within the quoted time frame.

Answers in Minutes, Not Weeks

Switching to CX1 SPEX Builder and Unilog delivered a markedly better experience:

Responsive service

In contrast to Specbooks’ days- or weeks-long delays, help now arrives quickly, sometimes in minutes and never more than a few hours.

A better platform fit

The tool tops Specbooks in application, features, and service, and the team is excited to be using it despite some initial staff adoption hesitancy.

A new digital catalog

A digital catalog at store.specialtyhardware.net now lets customers shop conveniently anytime, anywhere.

Working with the Bravo team has been the polar opposite experience of what we received from Specbooks. When we need help we get a response quickly; sometimes in minutes and never more than a few hours.

Jason CrystalPresident, Specialty Hardware + Plumbing