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CX1 Essentials: Unified Messaging

Consolidate chat and text into one inbox to boost sales, speed response, and simplify follow-ups.

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CX1 Essentials: Unified Messaging — cover

Web chat, text messaging, and automated follow-ups come together in a single inbox—helping your team respond faster, stay organized, and deliver a modern customer experience. It’s quick, intuitive, and built right into your CX1 Essentials toolkit.

What’s inside this add-on

  • Respond instantly, improving customer satisfaction and helping close more sales
  • Send updates, quotes, and confirmations by text, giving customers a convenient way to communicate
  • Promote events and specials with targeted text broadcasts
  • Automate follow-ups to keep customers engaged without adding more work

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Consolidate chat and text into one inbox to boost sales, speed response, and simplify follow-ups.

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